Enjoy peace of mind on your holiday!
Please read the following text thoroughly. We cannot be held responsible if clients do not follow the general terms and policies stated below. If something is not clear, please ask for a better explanation. Ignorance of the terms is no excuse.
We can not guarantee the exact model of car, but you will always receive a car from the same class/group or higher if the selected model is not available during your rental period.
According to the insurance regulation, the minimum required drivers’ age is 21 for vehicles of type A, B or C. All other groups have a minimum drivers age of 23 years, except for the minivan and luxury vehicles where the age must be over 25 years. All drivers must hold a valid driving license, issued at least one year before the rental. The maximum age to rent a vehicle is the age of 75 years old!
In the event that the age restrictions are not met (under 21 or over 75 years), the comprehensive insurance is provided with a self risk of 1200€.
Same level of fuel: the car must be returned with the same amount of petrol or diesel as it was delivered. The fuel level at delivery, is stated on the rental agreement you receive with the car.
Delivery and Collection of vehicles:
No Transfers - No Waiting. Free delivery and collection to/from airport & port, between 07:00 and 23:55 hrs.
Returning the vehicle after-hours is free of charge.
One way rentals
You can cancel your reservation without any cost up to 72 hours before picking-up our rental car.
No additional charges on flight delays between the office working hours:
Our representatives are informed about times of arrival and alterations that could happen. They will be waiting for your flight to arrive at the airport for the car delivery, even in case of delays.
Conditions of replacement of the car in case of a serious damage:
In case of the unfortunate event of an accident, your car will be replaced with another, same or bigger size.
For the new vehicle the full insurance without any risk for the driver will be in force, only in case the accident was not caused by the driver’s mistake!
The legal authorities (traffic police or insurance company representatives) are the only entities, authorized to decide who is at fault in case of an accident. They will provide an official written report.
Shipping of Cars, off the island:
Shipping of cars, off the island it is only allowed with the written authorization of Voyager in Crete.
Replacing a flat tire with the spare is clearly the responsibility of the driver. It is not covered by road assistance. For people who are not able to replace it, due to health problems or other incapability or special case road assistance will be provided without any extra charge!
The tires and the underneath of the car are only covered when you drive on asphalt roads. If you have a flat tire, you have to stop the vehicle immediately and deal with the situation. You may not continue to drive on a flat tire, since it is unsafe and will eventually destroy the tire, beyond repair. Deliberate destruction of a tire is not covered by the insurance. Having tire insurance does not mean you can drive with a flat!
All our car keys are chip-coded and the replacement of them is costly and timely. In case of lost keys, you will be charged 80.00 - 150.00 Euros (depending on the car model) plus any associated shipping and labor costs, in order to get the replacement keys to you.
For vehicle drop-offs, a maximum tolerance of 30 minutes, from agreed drop off time, is allowed, after which, an extra day's rental will be charged.
For extension of the vehicle the customer has to inform us in due time before the rental expires. In case the customer does not inform us, the expenses caused by the unconfirmed extension, must be paid by the customer, upon return of the rental vehicle.
In the unfortunate event of an accident the nearest police station must be informed by the renter and an accident report obtained at the real time of the fact. Also please let us know immediately. "Without this report the renter is responsible for the full amount of the repairs!" With this report the renter responsibility is eliminated.