Enjoy peace of mind on your holiday!
Please read the following text thoroughly. We cannot be held responsible if clients do not follow the general terms and policies stated below. If something is not clear, please ask for a better explanation. Ignorance of the terms is no excuse.
All of our vehicles are non-smoking, and please keep them that way!
We can not guarantee the exact model of car, but you will always receive a car from the same class/group or higher if the selected model is not available during your rental period.
According to the insurance regulation, the minimum required drivers' age is 23 for type A, B, or C vehicles. All other groups have a minimum driver's age of 24 years, except for the minivan and luxury vehicles, which must be over 26 years. All drivers must hold a valid driving license, issued at least one year before the rental. The maximum age to rent a vehicle is 77 years old!
Suppose the age restrictions are not met (21-23 or 77-82 years). In that case, the comprehensive insurance is provided with a self-risk of 600€ for A, B, or C type, 800 euros for the other groups, and 1200 euros for the minivan and luxury vehicles.
Same level of fuel: the car must be returned with the same amount of petrol or diesel as delivered, full-full back. The fuel level at delivery is stated on the rental agreement you receive with the car.
Delivery and Collection of vehicles:
No Transfers - No Waiting. Free delivery and collection to/from airport & port, between 08:00 and 23:55 hrs.
Returning the vehicle after-hours is free of charge.
One way rentals
You can cancel your reservation without any cost up to 48 hours before picking up our rental car.
No additional charges on flight delays between the office working hours:
Our representatives are informed about arrival times and alterations that could happen. They will be waiting for your flight to arrive at the airport for the car delivery, even in case of delays.
Conditions for car replacement in case of serious damages::
In the unfortunate event of an accident, the renter will receive another vehicle only if he did not violate traffic laws (e.g. road signs/STOP, speed limits, one way road, U-turns and so on…)
The legal authorities (traffic police or insurance company representatives) are the only entities authorized to decide who is at fault in case of an accident. They will provide an official written report.
Shipping of Cars, off the island:
Shipping of cars off the island is only allowed with the written authorization of Voyager in Crete.
Replacing a flat tire with a spare is the driver's responsibility. It is not covered by road assistance. For people who are not able to replace it, due to health problems or other incapability or special case, road assistance will be provided without any extra charge!
The tires and the underneath of the car are only covered when you drive on asphalt roads. If you have a flat tire, you have to stop the vehicle immediately and deal with the situation. The insurance does not cover Non-repairable/burst tires. If the tire is repairable, the customer may repair it, and the company is obliged to refund any costs.
All our car keys are chip-coded, and their replacement is costly and timely. In case of lost keys, you will be charged 150.00 - 200.00 Euros (depending on the car model) plus any associated shipping and labor costs to get the replacement keys to you.
For vehicle drop-offs, a maximum tolerance of 30 minutes from the agreed drop-off time is allowed, after which an extra day's rental will be charged.
For extension of the vehicle, the customer has to inform us in due time before the rental expires. If the customer does not inform us, the expenses caused by the unconfirmed extension must be paid by the customer upon returning the rental vehicle.
In the unfortunate event of an accident, the nearest police station must be informed by the renter and an accident report obtained in real-time of the fact. Also, please let us know immediately. "Without this report, the renter is responsible for the full amount of the repairs!" With this report, the renter responsibility is eliminated.